Privacy policy

Our Privacy Commitment

We respect your privacy.  As part of our commitment to protect your privacy, we honour the ten privacy principles of the Canadian Standards Association’s Model Code for the Protection of Personal Information, which forms the basis of most privacy legislation in the world.

In this regard, we have:

  • designated someone to be accountable for our privacy practices,
  • developed this Privacy Policy, which describes how we collect, use and disclose your personal information, and how you can access and control your personal information,
  • established practices for our collection, use, disclosure, security, retention and disposal of your personal information, as well as practices to respond to requests, inquiries and complaints, and trained our employees on our Privacy Policy and related practices.

We review this Privacy Policy from time to time to ensure that it is relevant and remains current with changing laws, regulations and best practices.  This Privacy Policy is current as of the “Last revised” date set out above.

Collection of Personal Information

We collect personal information about you directly from you, from others with your consent, and otherwise as permitted by law. We limit our collection of your personal information to what we need for our identified purposes. Generally, we collect your name, birth date, address, telephone number, fax number, marital status, employment history, financial information, and description of required assistance.

Use of Personal Information

We use your personal information to:

  • provide you with assistance on our national toll-free Supportline
  • process your application for nabs assistance
  • if you qualify for nabs assistance, provide you with:
    • financial assistance,
    • access to resource centres,
    • skills assessment and retraining
    • financial, legal, family and/or career counselling services,
  • compile and analyze statistics,
  • conduct service planning and administration, and
  • fulfill other purposes permitted or required by law.

Our Allocations Committee will consider your application and will determine whether you qualify for nabs assistance. The Allocations Committee believes it can do its job best when it has all of your relevant information, including your name. You may refuse to allow us to share particular details of your personal information (such as your name) with the Allocations Committee, if you so choose (this is called withholding or withdrawing your consent). If you decide to withhold consent to our sharing your name or other details of your personal information with the Allocations Committee, we will still treat you fairly, but this might limit our ability to effectively process your application for assistance.

We will obtain your consent to use your personal information for any additional purpose that is not listed above.

Disclosure of Personal Information

We disclose your personal information to:

  • Your personal information will only be shared with licensed and accredited mental health, career, financial or other relevant professionals approved by nabs’ Board of Directors
  • Provide you with career counselling services,
  • Provide you with financial counselling services,
  • Crowe-Soberman, our auditors, to assist us in auditing our accounts..

We restrict their access to your personal information on a need-to-know basis, and we have their agreement to protect your privacy.

Your Choices

We obtain your consent to collect, use and disclose your personal information as described in this Privacy Policy. You may withhold your consent to our use and disclosure of your personal information concerning particular details of the information (such as your name), or withdraw your consent in writing at any time, subject to legal restrictions and reasonable notice. If you withhold consent to our sharing your name or other details of your personal information with the Allocations Committee, we will still treat you fairly, but this might limit our ability to effectively process your application for assistance. Your withdrawal of consent might also affect our ability to assist you. You may request access to our records of your personal information by contacting us. You may request details of our disclosures of your personal information.

We make efforts to ensure that your personal information is accurate, complete and up-to-date before we use or disclose it.  We update personal information only where necessary to fulfill our purposes.  You may ask us to correct or amend any of your personal information that you believe is incorrect or incomplete. If we refuse your access or correction request, we will explain our refusal.


We take steps to protect your personal information from theft, loss, unauthorized access, copying, modification, use, disclosure and disposal.  The steps we take include:

  • physical security of our premises,
  • fireproof and locked file cabinets,
  • limiting access to files on a “need to know” basis,
  • requiring employees to comply with our Privacy Policy and related practices,
  • internal password and security policies,
  • audits of our practices to ensure they are properly administered and remain effective, and
  • third-party contracts with appropriate privacy protection provisions.

Contact Us

If you have any questions about our Privacy Policy or related practices, please contact:

Loraine Brown
Regional Director – West
(604) 580-8036


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